# Rekey Desk

> Rekey Desk is a back-office automation service for US healthcare operators (dental groups and DSOs, home health and hospice agencies, health plans, and provider groups) that takes the re-keying out of one document workflow at a time: referral intake, prior authorization packets, eligibility and benefits, or claim status follow-up.

Rekey Desk is run by Mike Rodgers from Denver and works remotely with operators across the United States.

## Offer and prices
- Workflow Teardown: $2,500 fixed (USD). Readout 10 business days after your de-identified sample set arrives. Includes: Rekey Map of the workflow you choose, every step, screen and hand-off counted; Field Rulebook for every field in that workflow, yours to keep and use with any vendor; Sample run on 25 of your documents, de-identified or synthetic: we key them, you compare; A fixed price for the Keying Build and the monthly Run and Check.
- Credit: The $2,500 is credited in full against the Keying Build if you sign within 30 days of the readout. If the map shows the workflow is not worth automating, the readout says so, and you keep the map and the rulebook.
- Keying Build: Fixed price, quoted after the teardown. The automation for one workflow, tested against your held-back sample before go-live.
- Run and Check: Monthly, quoted with the build. Exception Queue, fixes to the rulebook, and the Monthly Accuracy Report: fields keyed, fields your staff corrected, exceptions by reason.

## Method (four parts, one workflow)
- Rekey Map: Every place a person types what a document already says, counted by step, with minutes and hand-offs, so you know which fields cost the most. Check: every step names the document it is read from and the screen it is typed into.
- Field Rulebook: The written definition of correct for every field: source page, target field, format, and the person who decides exceptions. Check: every field has a source, a target, a format rule and a named decider.
- Keying Build: The automation that reads the document and fills the target screen or import file, field by field, inside systems you already run. Check: before go-live it keys a held-back sample your staff already keyed, and every mismatch is listed.
- Exception Queue: Anything unreadable, missing or needing judgment goes to a named person on your staff with the source page attached. Check: every exception carries a reason code and the source page; nothing is guessed.

## Boundaries (what Rekey Desk is not)
- No clinical, coding or medical necessity decisions.
- No payer submissions, calls or appeals on your behalf.
- Not a replacement for your EHR, PMS or claims system.
- No promise of staff reductions and no guaranteed savings figure.
- The Workflow Teardown needs no patient data: the sample run uses de-identified or synthetic documents. A Keying Build that touches protected health information starts only after we sign your Business Associate Agreement, and it runs through accounts you control and can revoke.
- No client results are published yet. Figures on the site are third-party numbers with source and date.

## Who it is for (five desks, one method)
- DSO Benefits Desk (Dental groups and DSOs): Reads first: eligibility and benefits responses into the PMS ledger. Accepted when every benefit field in the ledger matches the payer response page it came from, on your held-back sample.
- Home Health Intake Desk (Home health and hospice): Reads first: the referral packet into the EHR intake screens. Accepted when every keyed referral field cites its packet page and every unsigned or missing item reaches your intake nurse as an exception.
- Plan Intake Desk (Health plans): Reads first: faxed requests and attachment lists into utilization management. Accepted when every request is keyed with member, service and attachment list before review, and nothing clinical is decided by the build.
- Prior Auth Desk (Provider groups): Reads first: chart pages into payer portal forms, and the decision back. Accepted when every portal field matches a named chart page and every decision is keyed back with its reference number.
- Platform Rollout Desk (Health-focused private equity): Reads first: one workflow at one site, then the same Field Rulebook at the next. Accepted when the same Field Rulebook runs at each new site and its accuracy is reported site by site.
- United States, remote. Run from Denver, Colorado.

## Pages
- [Rekey Desk home](https://backoffice-rekey-desk.vercel.app/): Rekey Desk is back-office automation for US healthcare operators: we take the re-keying out of referral intake, prior auth, eligibility or claim status.
- [Referral intake keying](https://backoffice-rekey-desk.vercel.app/referral-intake/): Referral packets wait in the fax inbox while your intake coordinator retypes the face sheet, orders and H&P before anyone can call.
- [Prior auth packet building](https://backoffice-rekey-desk.vercel.app/prior-auth-packets/): Your prior auth staff pull notes, orders and prior therapy from the chart, key payer portal forms page by page, then key the decision back.
- [Eligibility and benefits keying](https://backoffice-rekey-desk.vercel.app/eligibility-benefits/): Your front desk reads payer responses and retypes frequencies, maximums, waiting periods and deductibles into the PMS ledger at every location.
- [Claim status follow-up keying](https://backoffice-rekey-desk.vercel.app/claim-status-follow-up/): Payer responses and portal screens get read, then retyped as notes in the AR work queue while staff reopen three systems to act.
- [Dental groups and DSOs](https://backoffice-rekey-desk.vercel.app/dental-groups-dso/): DSOs verify insurance and post benefits at every location without adding headcount, and onboard acquisitions without switching the PMS.
- [Home health and hospice intake](https://backoffice-rekey-desk.vercel.app/home-health-hospice/): Referral packets, intake keying and Medicare Advantage authorizations hold up start of care while your coordinator retypes the same pages.
- [Prior auth intake for health plans](https://backoffice-rekey-desk.vercel.app/health-plans/): Faxed prior authorization requests and clinical attachments sit outside the utilization management system until someone keys them in by hand.
- [Specialty group back office](https://backoffice-rekey-desk.vercel.app/provider-groups/): Your prior auth staff key requests all week while referrals move in and out and charts still have to reach payers by hand.
- [Healthcare PE rollouts](https://backoffice-rekey-desk.vercel.app/healthcare-private-equity/): Every acquired site breaks the same workflow its own way; tear down one workflow at one site, then roll one rulebook across the platform.
- [How to count re-keying](https://backoffice-rekey-desk.vercel.app/how-to-count-rekeying/): Count one workflow's re-keying before buying: documents per week, fields keyed, minutes per document and your loaded hourly cost.
- [Automate prior auth now or later](https://backoffice-rekey-desk.vercel.app/prior-auth-automation-before-2027/): Payers get an API mandate, but faxes and portals remain for everyone else; here is what stays manual either way.
- [Vendor questions before data moves](https://backoffice-rekey-desk.vercel.app/questions-before-patient-data-moves/): Ask any automation vendor these before patient data moves: agreement, accounts you control, accuracy on your documents, exception codes.

## Contact
- Request form: https://backoffice-rekey-desk.vercel.app/#form
- Email: mike@rodgersintelligence.com
- Rekey Desk is a Rodgers Intelligence Group LLC company. 1767 North Pearl Street #304, Denver, CO 80203
- Last updated: 2026-09-26